How many pieces of luggage can I bring on the plane?

Only one piece of hand luggage can be brought on the plane, with a maximum weight not exceeding 10 kg. The maximum dimensions depend on the class of travel and type of aircraft operating.

How much do I have to pay extra for overweight luggage?

This differs from carrier to carrier and also depends on the destinations. Normally it is calculated as one percent of the first class fare per overweight kilogram.

Which objects are not allowed on the plane for security reasons?

Dangerous items are not allowed in the cabin. These include, but are not limited to firearms, knives of any length, cutting equipment, lighters, baseball bats, golf clubs, pool cues, ski poles, and hockey sticks.

Objects containing restricted items are not allowed to be checked in and in the cabin. These include, but are not limited to lighters, lighter fluid, acid, explosives, flammable solids and liquids, oxidizing materials, corrosive materials, compressed gases, poisons, etiologic agents, radioactive materials, mercury, noxious materials, and cases with installed alarm devices.

I am missing my luggage. Where can I find it?

We apologize, if your luggage has been misdirected. However, according to Lost@Found, 98% of all misdirected bags are found. If luggage ends at a wrong airport, it can be identified by the personnel on the basis of a barcoded tag. All luggage found will be reported to the worldwide computerized tracing systems Lost@Found and WorldTracer. Contact us immediately if your luggage is missing. If you have the 10 character file reference number which you received when checking in your luggage, you can trace your misdirected luggage on the Lost@Found webpage at www.mylostbag.com.

Which animals are allowed on the plane? How do I check in animals?

Generally animals are not allowed on planes. Some tourist carriers however do allow small pets such as dogs and cats. There is a live animal regulations guideline issued by IATA concerning the transport of animal by air. Contact us if you have any special requirements.

Can I check-in my luggage the night before?

No, we do not currently offer this service.

Can disabled persons use the airport?

Yes, there will be help provided to access airplanes with wheelchairs.

Where can I purchase flight tickets?

You can purchase airline tickets from our Ticket Sales office.

Is there a café/restaurant at the airport? What does it offer?

Yes, there is. The café/restaurant offers breakfast, lunch, dinner, and a variety of beverages.

Are there shops at the airport?

Yes, there are souvenir and gift shops at the waiting areas which also sell beverages and snacks.

Which are the opening hours of the airport?

The airport is open 24 hours.

Which VISA do I need for Zanzibar ?

A Single Entry Tourist Visa is available at the Airport with validity of up to three months (90 days) from the date of issue. The cost is US-$ 50. You require a national passport with a validity of at least 6 months. Individuals of the following nationalities do not need visas but an entry permit clearance: Antigua & Barbuda, Barbados, Belize, Bermuda, Botswana, Brunei, Cyprus, Dominica, Grenada, Guyana, Jamaica, Kenya, Kiribati, Lesotho, Malaysia, Malawi, Malta, Maldives, Mauritius, Namibia, Nauru, Sao Tome & Principe Island, Saint Lucia, Saint Vincent, Saint Christopher and Nevis, Seychelles, Singapore, Solomon Island, Swaziland, Tuvalu, Tonga, Uganda, Vanuatu, Zambia, Zimbabwe. Nationals of the East African Community do not need visas or entry permit clearances. Citizens of Commonwealth countries are not required to obtain visas unless they are citizens of the United Kingdom, Canada, Nigeria, or India. All other nationalities require visas. Visitors must also present a return ticket.

Which is the national currency in Zanzibar ? Where can I change money? Can I use credit cards?

National currency is the Tanzania-Shilling (TSH). US-Dollars are also commonly used. You can change money at Foreign Exchange (Forex) Bureaus or at the PBZ (People’s Bank of Zanzibar) and NBC (National Bank of Commerce). Don’t change money on the streets. Store your receipts as you have to present them when changing Shillings back to your foreign currency when leaving the country. It is not allowed to take Tanzania-Shillings out of the country. NBC and Barclays Bank have an ATM in Stone Town allowing withdrawing cash with credit cards; Barclays Bank also allows the use of EC-Cards. Upper class hotels and restaurants accept international credit cards.

Which vaccinations/ medical precautions are recommended for Zanzibar ?

Check with your local physician about vaccinations at least 4-6 weeks before your holiday to allow time for them to take effect. Among the recommended vaccinations are typhoid, yellow fever, meningo-encephalitis, hepatitis A & B, and, if needed, booster doses for tetanus-diphtheria, measles and polio. Tanzania officially requires the certificate of yellow fever vaccination, if you are arriving directly from an infected area. For a map of the infected areas in Africa , see the US Centres for Disease Control website: www.cdc.gov. If you fly directly into Zanzibar from a non-infected country on an international flight you do not officially need a yellow fever vaccination. The certificate is valid for 20 years.

Malaria prophylaxis is highly advisable. Reduce the risk of getting bitten by mosquitoes using insect-repellents on bare skin and impregnating thin clothes with DET-sprays, as mosquitoes can bite through cloth. Use the mosquito nets provided by your hotel and ensure they are tightly closed. It is a good idea to bring a clinical thermometer and contact a physician immediately when your body temperature is above the normal.

Avoid skin contact with fresh water (lakes, rivers, ponds), as there is a high risk of bilharzias. Swimming in sea water however is without any risk.

When eating outside of hotels, use common sense when it comes to food and beverages. If you're unsure of their origin or preparation, don't touch them. Bottled drinks are recommended.

If you have special medical needs be sure to bring the appropriate supply of medication.